Volie

What is Volie?

Volie is an AI-powered BDC performance platform built specifically for automotive dealerships. We connect calls, campaigns, agents, and customers into one unified system by sitting directly on top of dealership DMS and BDC workflow data. Unlike traditional call tracking or standalone AI tools that operate at the phone-number level, Volie organizes customers at the household level, syncing service history, transaction data, campaign activity, and communication into a single actionable view.

Pulse is Volie’s AI-powered call intelligence solution that listens to, analyzes, and scores 100% of inbound and outbound calls. When combined with Volie Call Tracking, dealerships gain full visibility into call sources and performance, along with AI scoring, automatic summaries and transcripts, identification of true appointment opportunities, alerts for missed revenue and escalations, and compliance monitoring with promise tracking. Because Pulse sits on top of dealership data, it evaluates calls in the context of the full customer relationship, not in isolation.

Volie’s Smart Dialer is powered by dealership DMS and workflow data, enabling agents to work prioritized opportunities at the household level with full customer context behind every call, making outbound measurable, strategic, and revenue-aligned rather than activity-based. Dealer Identity is Volie’s call reputation protection solution that prevents legitimate dealership calls from being labeled “Spam” or “Scam Likely,” ensuring outbound campaigns connect so the BDC can perform. Together or independently, Volie solutions deliver measurable results, including increased appointment conversion, reduced drop rates, improved agent productivity, and complete visibility into calls and campaigns.