From BDC to Your Dealership’s AI Co-Pilot
Dealers know what a BDC does: answer calls, work leads, set appointments. But today’s customers expect more, instant response, intelligent follow-up, and consistent communication across every channel. When that doesn’t happen, opportunities slip and customers move on.
Strolid has evolved beyond a traditional managed BDC. We’re your dealership’s AI Co-Pilot: trained automotive specialists + AI built on your dealership’s domain data + unified conversation intelligence—so no customer gets ignored and no lead gets lost.
What Strolid Delivers
-Strolid captures every call, text, email, and chat into a single conversational record (vCon). That unlocks what CRMs alone can’t deliver:
-Clean, summarized notes written back into your CRM
-Search every conversation in real time (not just fields)
-Instant hot alerts triggered by what customers actually say
-Automatic detection of complaints, price shoppers, OTD requests, and trade objections
-Instant lead assignment so your team can call, text, and email faster
-Conversation-level reporting and insights across rooftops, groups, and regions
-Busy work gets automated. Your team focuses on the moments that matter.
-AI Where It Helps. Humans Where It Matters.
Sophia Outbound Lead Recovery
-Automatically calls unengaged leads and hands off to a trained human anytime the customer asks—or when the situation requires it, turning forgotten leads into real appointments.
Sophia Inbound Service Scheduler
-Answers service calls instantly, books appointments using your existing tools, and escalates to a live person when needed.
Dealer Brain
-(Strolid GPT / Dealer MRI)
- Every conversation becomes searchable. Patterns, objections, pricing questions, service concerns, and missed opportunities surface automatically, giving your team clarity you’ve never had.
AI can answer questions. Humans keep the promise.
Strolid gives you both in one co-pilot.
Why Dealers Choose Strolid
-Faster response across calls, texts, email, and chat
-Unified communication across every channel
-Real-time alerts on hot opportunities
-Appointment lift without adding staff
-Insights your CRM can’t see
-A partner built to fix follow-up and listen at scale
Strolid gives dealers what they’ve always needed but rarely had:
clarity into every conversation—and consistency in every follow-up.
The Evolution: From BDC → AI Co-Pilot
Traditional BDCs are limited.
AI point solutions are incomplete.
Strolid brings it together: people, process, AI, and insight—working as one.
A modern engagement engine. A trusted partner.
Your dealership’s automotive-trained AI Co-Pilot.
Who Benefits From Strolid
Strolid helps every stakeholder responsible for revenue, customer experience, and operational execution—by ensuring every conversation is captured, every lead is followed up, and every opportunity is visible.
Dealership Owners
More results. Less overhead.
Get a scalable, AI-powered engagement engine without the burden of hiring, training, turnover, or inconsistent performance with transparency into every customer interaction.
General Managers (GMs)
A tighter store that responds faster.
Gain real-time visibility into opportunities, missed follow-up, customer sentiment, and performance across sales and service, so nothing slips through the cracks.
Sales Managers & GSMs
More appointments. Fewer excuses.
Improve response speed, consistency, and accountability with hot-opportunity alerts, clean CRM notes, and follow-up that actually happens, driving more showroom traffic.
Fixed Ops Directors
Higher show rates. Fewer abandoned calls.
Instant inbound scheduling with human escalation keeps calls from going unanswered and appointments from being lost, while protecting CSI and increasing service revenue.
Service Managers
Every call answered. Every opportunity captured.
Reduce missed calls and voicemail piles. Sophia handles the rush and routine; your team focuses on what requires judgment and care.
Large Dealer Groups
Standardization and scale without enterprise complexity.
Create consistent process across rooftops with unified communication, scalable AI-human workflows, and group-level reporting and insights, all built on a foundation of security and compliance.
OEMs
Brand-consistent communication at scale.
Improve customer experience consistency while gaining insight into real objections, product confusion, demand signals, and sentiment, directly from customer conversations, backed by strong security and compliance.
Teams That Want AI Efficiency Without Losing the Human Touch
AI where it helps. Humans where it matters.
Strolid delivers speed, automation, and intelligence while preserving trust, empathy, and commitment, the parts of the deal only humans can make.
Summary
Strolid benefits any dealership or automotive leader who wants full-funnel engagement, AI-powered efficiency, and human-driven trust, without gaps, missed opportunities, or the cost and complexity of building it in-house
About the Vendor
Strolid
1 Stiles Rd, Suite 203, Salem, NH 03079
Founded in 2014
Business Support
Languages
English, French, Portuguese, Spanish
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Strolid blends AI efficiency with trained human specialists making us the only true AI co-pilot in automotive.
We capture and analyze every conversation, respond faster than in-house teams, and offer a human escape hatch whenever a customer needs a real person. No other solution combines people, process, AI, and conversation intelligence in one unified system.
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V20 Group LLC
P.O. Box 10066
Raleigh, NC 27605