Real Time Feedback gives automotive dealerships instant visibility into the customer experience. When customers receive a post-visit text, they can message your team directly, alert issues before they become CSI hits, and share positive experiences that turn into 5-star reviews.
Faster fixes, stronger CSI, and a healthier online reputation automatically.
Automotive dealerships that want clearer visibility into the customer experience benefit most from Real Time Feedback. Sales, Service, and BDC teams use the platform to hear from customers instantly after their visit, resolve issues before they impact CSI, and turn positive experiences into 5-star reviews.
Dealerships looking to improve retention, strengthen reputation, and operate with fewer blind spots see the biggest impact.
About the Vendor
Real Time Feedback
16990 Dallas Pkwy #200, Dallas, TX 75248
Founded in 2018
Business Support
Languages
Bengali, Chinese, English, French, German, Hindi, Japanese, Portuguese, Russian, Spanish
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RTF integrates directly with your dealership’s DMS/CRM and uses automated triggers tied to common service-lane events, such as closed ROs, cashiering, or check-out timestamps. As soon as the customer’s visit is completed, RTF automatically sends a personalized text message on your behalf. No manual work required.
This allows you to capture the customer’s impression at the exact moment it’s strongest, dramatically increasing response rates and the number of five-star reviews generated for your store.
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