Customer Experience / Retention

ZipDeal transforms the post-purchase waiting period at car dealerships into a revenue-generating customer experience. Our patented Pre-Delivery System engages buyers during the time between signing and vehicle delivery—when they're most receptive and ready to buy. Built on a flexible conceptual framework with 50+ customizable modules, ZipDeal adapts to fit any dealership's existing processes rather than forcing a one-size-fits-all approach. Modules cover accessories, protection packages, service scheduling, referrals, customer surveys, and more—helping dealerships capture revenue they're currently leaving on the table while dramatically improving CSI scores, customer loyalty, and long-term retention.

STELLA Automotive AI is the industry’s leading customer engagement platform built specifically for dealers, by dealers, to handle all inbound and outbound customer communication.

Dealers never miss a call thanks to their new super-employee, STELLA, who answers every inbound call on the first ring, 24/7, with a warm, personable style. STELLA speaks multiple languages, intelligently answers questions, routes calls by topic or employee name, and books service and sales appointments with no transfers, typically in under two minutes.

Dealers also generate new revenue and improve customer retention by leveraging STELLA Catalyst, our dynamic and fully compliant outbound AI agent that proactively contacts new and existing customers via SMS and voice. Catalyst engages customers across sales, service, parts, lead management, promotions, and warranty campaigns to help fill service lanes and showroom appointments.

Powered by real-world auto retail experience, best-in-class AI technology, highly configurable dealer system integrations, and a passionate Customer Success team that works alongside yours to deliver measurable value, STELLA is the trusted AI partner for your dealership.

BLiNK AI Automotive is an AI platform built specifically for dealership fixed operations. We help service departments capture more appointments, reduce missed calls, and deliver a consistent customer experience without adding headcount.

BLiNKAI automates up to 70% of routine service interactions across voice, SMS, online scheduling, and telematics. The platform answers and books inbound calls 24/7, recovers abandoned online scheduling attempts, sends proactive status updates, and converts OEM telematics alerts into scheduled service appointments.

Designed to integrate directly with existing DMS, schedulers, and dealership workflows, BLiNKAI works alongside your BDC and service team rather than replacing them. Dealers using BLiNKAI see higher appointment volume, fewer missed calls, improved shop utilization, and measurable increases in RO value.

BLiNKAI is trusted by dealership groups across the U.S. to turn missed opportunities into booked revenue while improving consistency, transparency, and customer trust in the service lane.

Senti FI is a Variable and Fixed OPS Platform built specifically for automotive dealerships to recover lost revenue, improve service retention, and extend the customer relationship beyond delivery. It addresses one of the largest gaps in retail automotive today: what happens after a customer leaves the dealership.

As third-party companies capture protection sales and service loyalty post-sale, Senti FI gives dealerships the technology to stay connected, educate customers, and convert missed opportunities into measurable profit—without changing how vehicles are sold.

Senti FI identifies customers who declined finance products at delivery and re-engages them through intelligent, automated follow-up. Dealers recover incremental F&I revenue from VSCs, GAP, maintenance, and ancillary products that would otherwise be lost.

Using deep personalization and lifecycle intelligence, Senti FI delivers timely, relevant email and SMS campaigns across - Sales, Service, and F&I. Messaging adapts to vehicle ownership stage, mileage, warranty status, and customer behavior—educating without pressure.

Senti FI bridges the gap between Finance and Fixed Ops by keeping protected customers connected to the dealership. This increases service return visits, repair order frequency, and long-term customer value while reducing third-party defection.

Dealers gain clear visibility into declined opportunities, recovered sales, incremental gross, service retention lift, and customer engagement—all in one dashboard. Every dollar recovered and every customer retained is measurable and attributable.

Senti FI integrates directly into the dealership’s existing tools, pulling data from core automotive systems to activate customers without disrupting workflow or adding staff.

Customer relationship should not end at delivery. Senti FI ensures that our dealer partners stay connected with their customers through the entirety of vehicle ownership.

Human Led. AI Enhanced. Always Powerful.

ActivEngage was built on a simple belief: Technology should strengthen human connection—not replace it.

For nearly two decades, we’ve helped automotive brands turn digital moments into meaningful conversations by ensuring every shopper is met with a real person who knows how to engage, listen, and guide.

We create conversations.
Our platform blends intelligent automation, real-time insights, and expertly trained human engagement specialists to capture intent at the moment it matters most. Whether it starts on a website, through SMS, social channels, or a missed call, ActivEngage ensures every opportunity is handled with care, urgency, and authenticity.

Because when shoppers feel heard, trust follows.
And when trust exists, results happen.

At ActivEngage, AI enhances the experience, but people lead it.
That’s how conversations turn into sales and customers.

From BDC to Your Dealership’s AI Co-Pilot

Dealers know what a BDC does: answer calls, work leads, set appointments. But today’s customers expect more, instant response, intelligent follow-up, and consistent communication across every channel. When that doesn’t happen, opportunities slip and customers move on.

Strolid has evolved beyond a traditional managed BDC. We’re your dealership’s AI Co-Pilot: trained automotive specialists + AI built on your dealership’s domain data + unified conversation intelligence—so no customer gets ignored and no lead gets lost.

What Strolid Delivers

-Strolid captures every call, text, email, and chat into a single conversational record (vCon). That unlocks what CRMs alone can’t deliver:

-Clean, summarized notes written back into your CRM

-Search every conversation in real time (not just fields)

-Instant hot alerts triggered by what customers actually say

-Automatic detection of complaints, price shoppers, OTD requests, and trade objections

-Instant lead assignment so your team can call, text, and email faster

-Conversation-level reporting and insights across rooftops, groups, and regions

-Busy work gets automated. Your team focuses on the moments that matter.

-AI Where It Helps. Humans Where It Matters.

Sophia Outbound Lead Recovery

-Automatically calls unengaged leads and hands off to a trained human anytime the customer asks—or when the situation requires it, turning forgotten leads into real appointments.

Sophia Inbound Service Scheduler

-Answers service calls instantly, books appointments using your existing tools, and escalates to a live person when needed.

Dealer Brain

-(Strolid GPT / Dealer MRI)
- Every conversation becomes searchable. Patterns, objections, pricing questions, service concerns, and missed opportunities surface automatically, giving your team clarity you’ve never had.

AI can answer questions. Humans keep the promise.
Strolid gives you both in one co-pilot.

Why Dealers Choose Strolid

-Faster response across calls, texts, email, and chat

-Unified communication across every channel

-Real-time alerts on hot opportunities

-Appointment lift without adding staff

-Insights your CRM can’t see

-A partner built to fix follow-up and listen at scale

Strolid gives dealers what they’ve always needed but rarely had:
clarity into every conversation—and consistency in every follow-up.

The Evolution: From BDC → AI Co-Pilot

Traditional BDCs are limited.
AI point solutions are incomplete.

Strolid brings it together: people, process, AI, and insight—working as one.

A modern engagement engine. A trusted partner.
Your dealership’s automotive-trained AI Co-Pilot.

CloudOne is a Customer Experience & Orchestration Platform for auto dealers.

It unifies inventory and owner-base marketing, BDC agent workflows, and closed-loop attribution into a single system.

We continuously listen for buyer-intent and lifecycle signals, decide the next-best action, engage customers through native communications (voice, SMS, email, chat), and measure what worked so spend and outreach get smarter over time and continually optimizes ROI.

Listen → Decide → Engage → Measure

Volie is an AI-powered BDC performance platform built specifically for automotive dealerships. We connect calls, campaigns, agents, and customers into one unified system by sitting directly on top of dealership DMS and BDC workflow data. Unlike traditional call tracking or standalone AI tools that operate at the phone-number level, Volie organizes customers at the household level, syncing service history, transaction data, campaign activity, and communication into a single actionable view.

Pulse is Volie’s AI-powered call intelligence solution that listens to, analyzes, and scores 100% of inbound and outbound calls. When combined with Volie Call Tracking, dealerships gain full visibility into call sources and performance, along with AI scoring, automatic summaries and transcripts, identification of true appointment opportunities, alerts for missed revenue and escalations, and compliance monitoring with promise tracking. Because Pulse sits on top of dealership data, it evaluates calls in the context of the full customer relationship, not in isolation.

Volie’s Smart Dialer is powered by dealership DMS and workflow data, enabling agents to work prioritized opportunities at the household level with full customer context behind every call, making outbound measurable, strategic, and revenue-aligned rather than activity-based. Dealer Identity is Volie’s call reputation protection solution that prevents legitimate dealership calls from being labeled “Spam” or “Scam Likely,” ensuring outbound campaigns connect so the BDC can perform. Together or independently, Volie solutions deliver measurable results, including increased appointment conversion, reduced drop rates, improved agent productivity, and complete visibility into calls and campaigns.

Real Time Feedback gives automotive dealerships instant visibility into the customer experience. When customers receive a post-visit text, they can message your team directly, alert issues before they become CSI hits, and share positive experiences that turn into 5-star reviews.

Faster fixes, stronger CSI, and a healthier online reputation automatically.

AutoFi: The Sales Momentum Company

While it is true that technology has already transformed the retail automotive industry, it’s not even close to how good it can be.

Selling cars is a complex retail challenge like no other. And most technologies either ignore that complexity or add to it. AutoFi is building a better way. A way that focuses on building the one thing every successful shopping experience, deal finalization, and customer relationship needs: Sales Momentum.

We do this through the AutoFi Sales platform, a suite of technology designed to drive sales momentum for automotive dealerships. It translates the unique complexities of automotive selling into a trusted, customer-centric experience and more efficient sales processes — all while maintaining dealer control to ensure profitable outcomes.

Currently, two products run on the platform: AutoFi Showroom & AutoFi Digital Retailing. We are always innovating,
and new products are on the horizon.