Communication Tools

Laurie Halter founded Charisma! Communications in 2003 focusing primarily on the needs of B to B technology companies that sell into dealerships and manufacturers. With more than two decades of automotive-backed experience, Laurie and her team know the ins and outs of the auto tech scene and excel at getting results from the first month they partner with clients. Known as a super-connector in auto, she is a sought-after speaker, advisory member on numerous boards, has authored several articles and is a frequent guest on industry podcasts.

Human Led. AI Enhanced. Always Powerful.

ActivEngage was built on a simple belief: Technology should strengthen human connection—not replace it.

For nearly two decades, we’ve helped automotive brands turn digital moments into meaningful conversations by ensuring every shopper is met with a real person who knows how to engage, listen, and guide.

We create conversations.
Our platform blends intelligent automation, real-time insights, and expertly trained human engagement specialists to capture intent at the moment it matters most. Whether it starts on a website, through SMS, social channels, or a missed call, ActivEngage ensures every opportunity is handled with care, urgency, and authenticity.

Because when shoppers feel heard, trust follows.
And when trust exists, results happen.

At ActivEngage, AI enhances the experience, but people lead it.
That’s how conversations turn into sales and customers.

Real Time Feedback gives automotive dealerships instant visibility into the customer experience. When customers receive a post-visit text, they can message your team directly, alert issues before they become CSI hits, and share positive experiences that turn into 5-star reviews.

Faster fixes, stronger CSI, and a healthier online reputation automatically.

Volie is an AI-powered BDC performance platform built specifically for automotive dealerships. We connect calls, campaigns, agents, and customers into one unified system by sitting directly on top of dealership DMS and BDC workflow data. Unlike traditional call tracking or standalone AI tools that operate at the phone-number level, Volie organizes customers at the household level, syncing service history, transaction data, campaign activity, and communication into a single actionable view.

Pulse is Volie’s AI-powered call intelligence solution that listens to, analyzes, and scores 100% of inbound and outbound calls. When combined with Volie Call Tracking, dealerships gain full visibility into call sources and performance, along with AI scoring, automatic summaries and transcripts, identification of true appointment opportunities, alerts for missed revenue and escalations, and compliance monitoring with promise tracking. Because Pulse sits on top of dealership data, it evaluates calls in the context of the full customer relationship, not in isolation.

Volie’s Smart Dialer is powered by dealership DMS and workflow data, enabling agents to work prioritized opportunities at the household level with full customer context behind every call, making outbound measurable, strategic, and revenue-aligned rather than activity-based. Dealer Identity is Volie’s call reputation protection solution that prevents legitimate dealership calls from being labeled “Spam” or “Scam Likely,” ensuring outbound campaigns connect so the BDC can perform. Together or independently, Volie solutions deliver measurable results, including increased appointment conversion, reduced drop rates, improved agent productivity, and complete visibility into calls and campaigns.

Convergence is an automotive customer-engagement solution for dealerships that want to combine personally managed communications with data-driven insights. The platform leverages a dealership’s own data to deliver precision-timed messages that are automated yet personally managed, helping dealerships re-engage previous customers, generate new sales opportunities, and make every interaction count. Headquartered in Hunt Valley, Maryland, Convergence provides timely messaging, operational transparency, and results dealerships can see in appointments, retention, and customer loyalty.

STELLA Automotive AI is the industry’s leading customer engagement platform built specifically for dealers, by dealers, to handle all inbound and outbound customer communication.

Dealers never miss a call thanks to their new super-employee, STELLA, who answers every inbound call on the first ring, 24/7, with a warm, personable style. STELLA speaks multiple languages, intelligently answers questions, routes calls by topic or employee name, and books service and sales appointments with no transfers, typically in under two minutes.

Dealers also generate new revenue and improve customer retention by leveraging STELLA Catalyst, our dynamic and fully compliant outbound AI agent that proactively contacts new and existing customers via SMS and voice. Catalyst engages customers across sales, service, parts, lead management, promotions, and warranty campaigns to help fill service lanes and showroom appointments.

Powered by real-world auto retail experience, best-in-class AI technology, highly configurable dealer system integrations, and a passionate Customer Success team that works alongside yours to deliver measurable value, STELLA is the trusted AI partner for your dealership.

Calldrip transforms internet leads into real sales conversations for automotive dealerships. Our SaaS platform tackles the critical challenge of lead response by connecting dealers with potential customers instantly through automation, AI, and human follow-up. Founded in 2009, we power tens of thousands of conversations daily across U.S. and European dealerships.

We solve lead conversion with lightning-fast response times. Our platform delivers automatic calls and texts within seconds, ensuring dealers connect with customers at peak interest. Our two-way SMS and branded calling technologies increase answer rates and engagement. Seamless CRM integration and AI-powered analytics provide sales teams with actionable insights to improve performance.

Key capabilities include rapid lead response, multi-channel communication, AI-driven conversation scoring, and comprehensive call tracking. We don't just provide technology. We deliver a system that turns internet opportunities into meaningful sales conversations.